Terms & Conditions
Last Updated: [03-11-2025]
Welcome to Medlyfe Hospital. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, and all services offered by Medlyfe Hospital (hereinafter referred to as “we”, “us”, “our”, or “Medlyfe”).
By accessing or using our website, booking appointments, availing our services, or interacting with any part of our digital or offline infrastructure, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our website and services immediately.
1. Scope of Services
Medlyfe Hospital provides medical consultations, diagnostic services, health check-ups, online appointment booking, teleconsultations, and other healthcare-related services.
All services are subject to availability, medical discretion, and professional judgment. The content provided on our website is for informational purposes only and does not constitute medical advice. You should always consult a qualified healthcare professional for diagnosis or treatment.
2. User Responsibilities
By using our website or services, you agree that:
You are at least 18 years of age or accessing the website under the supervision of a parent or guardian.
You will provide accurate, current, and complete information during registration or while availing services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.
You will not use the website or hospital services for unlawful or unauthorized purposes.
Medlyfe Hospital reserves the right to suspend or terminate accounts found violating these terms or involved in fraudulent activities.
3. Appointments & Cancellations
Appointments can be booked online, through our helpline, or in person.
You must arrive at least 15 minutes before your scheduled appointment time.
In case of cancellation or rescheduling, kindly inform us at least 24 hours in advance.
Medlyfe Hospital reserves the right to reschedule or cancel appointments due to unforeseen circumstances, including doctor unavailability or emergencies.
Refunds for prepaid appointments, if applicable, will be processed as per our Refund Policy.
4. Teleconsultation Services
Medlyfe Hospital offers teleconsultation and virtual healthcare services in compliance with the Telemedicine Practice Guidelines issued by the Government of India.
By availing teleconsultation:
You consent to the consultation being conducted via online means.
You understand that teleconsultation has limitations and may not substitute in-person physical examination when required.
Medlyfe Hospital or its doctors are not responsible for delays, interruptions, or technical issues caused by internet or connectivity problems.
5. Payments and Billing
Payments for online or in-person services may be made through authorized payment gateways, cards, or other accepted modes.
By providing your payment details, you confirm that the payment method is legally yours.
Medlyfe Hospital is not responsible for any transaction failures caused by technical issues at your bank or payment provider’s end.
Invoices and receipts are generated electronically and shared via email or SMS.
6. Health Records and Data Privacy
All patient records, medical data, and personal information collected are governed by the Medlyfe Hospital Data Privacy Policy.
We maintain confidentiality and security of all health data in compliance with applicable laws. However, you are responsible for ensuring that the personal information you provide is accurate and up to date.
7. Intellectual Property
All content on this website—including text, images, graphics, videos, logos, and software—is the property of Medlyfe Hospital and is protected under applicable intellectual property laws.
You may not reproduce, modify, distribute, or commercially exploit any part of this website without prior written permission from Medlyfe Hospital.
8. Third-Party Links
Our website may contain links to third-party websites for convenience or information. Medlyfe Hospital does not endorse or assume responsibility for the content, privacy policies, or practices of such third-party sites. You are advised to read their terms and policies separately.
9. Limitation of Liability
Medlyfe Hospital, its doctors, staff, or affiliates shall not be liable for:
Any indirect, incidental, or consequential damages arising from your use of our website or services.
Any delays, inaccuracies, or omissions in content provided.
Technical failures, viruses, or interruptions in website access.
Our total liability, in any case, shall be limited to the amount paid by you (if any) for the specific service.
10. Disclaimers
Medical content on our website is for educational and informational purposes only. It should not be treated as a substitute for professional medical advice, diagnosis, or treatment.
Medlyfe Hospital does not guarantee that all services, doctors, or treatments will be available at all times.
We reserve the right to modify or discontinue any part of the website or services without prior notice.
11. Termination of Use
Medlyfe Hospital reserves the right to suspend or terminate access to its website or services without notice if:
You violate these Terms and Conditions.
There is suspicion of fraud, abuse, or misuse of services.
Required by law or regulatory authorities.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
13. Amendments
Medlyfe Hospital may revise these Terms from time to time. The updated version will be published on our website with a revised “Last Updated” date. Continued use of our services constitutes your acceptance of such changes.
14. Contact Information
For questions, feedback, or concerns regarding these Terms, please contact:
Medlyfe Hospital